Customers are entitled to a money back guarantee within 30 days of their purchase. If at any point between the date of purchase and 30 days elapse the customer decides that they are dissatisfied with the product, they may apply for a refund. The customer must be aware that they are responsible for paying the return shipping fees and that a 15% restocking fee may be applied to purchase that were bought with free shipping included. If a refund is requested, the customer must detail their reasoning for requesting the refund at which point the merchant has the opportunity and right to attempt to resolve the customer’s complaint. If the merchant is unable to resolve the customer’s complaints, then the customer will be issued their refund once the item is returned and is inspected to ensure that the product is in resalable condition. Requesting a refund at any point beyond that 30 day window voids the money back offer.